Pi Shetshotisak

“Getting in the dunk tank, so to speak, is a purposeful decision. It’s not always easy, but it sure is worthwhile. We’ll warn you, though, that regardless of what you do, you’re going to run into detractors—people who will never buy in. But we’re here to tell you that the risk is worth the reward: Giving people the permission to have fun at work—even when they do serious work like providing health care—creates phenomenal results. Not only will your patients enjoy their experience more, but (we dare say) your associates will enjoy their jobs more as well. What’s not to like about that combination?”
― Paul Spiegelman, Patients Come Second: Leading Change by Changing the Way You Lead