Debra

“Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.”
― Patrick Lencioni, The Five Dysfunctions of a Team

“Therefore, it is key that leaders demonstrate restraint when their people engage in conflict, and allow resolution to occur naturally, as messy as it can sometimes be. This can be a challenge because many leaders feel that they are somehow failing in their jobs by losing control of their teams during conflict. Finally, as trite as it may sound, a leader’s ability to personally model appropriate conflict behavior is essential. By avoiding conflict when it is necessary and productive—something many executives do—a team leader will encourage this dysfunction to thrive.”
― Patrick Lencioni, The Five Dysfunctions of a Team: A Leadership Fable

“Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.”
― Patrick Lencioni, The Five Dysfunctions of a Team

“Nowhere does this tendency toward artificial harmony show itself more than in mission-driven nonprofit organizations, most notably churches. People who work in those organizations tend to have a misguided idea that they cannot be frustrated or disagreeable with one another. What they’re doing is confusing being nice with being kind.”
― Patrick Lencioni, The Advantage: Why Organizational Health Trumps Everything Else In Business