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“most of the raves workers give their employers were based on three corporate traits. First, “a powerful visionary leader,” one who “demands but also inspires them to give their best.” Second, “they offer a physical environment that makes work enjoyable.” Third, “they frame their work as part of a deep rewarding purpose that employees find fulfilling.” It also stated that “high morale and outstanding performance emphatically go together.”
― Four Seasons: The Story of a Business Philosophy
― Four Seasons: The Story of a Business Philosophy
“All people are equal in our eyes, whether guests or employees.”
― Four Seasons: The Story of a Business Philosophy
― Four Seasons: The Story of a Business Philosophy
“In North America, some companies rotated purchasing agents so they didn’t get buddy-buddy with suppliers, for fear of kickbacks. I found company relationships in Japan to be so close that a Japanese manufacturer might have only one supplier for any one part.”
― Four Seasons: The Story of a Business Philosophy
― Four Seasons: The Story of a Business Philosophy
“I asked John Stauss, “To what do you attribute our success in creating such a competent workforce? Most of your people had never worked in a hotel before, and many others had never worked anywhere.” “I think I can put it in two words,” John replied. “Patience and understanding.”
― Four Seasons: The Story of a Business Philosophy
― Four Seasons: The Story of a Business Philosophy
“The whole question of glitches is central to how we provide service. It comes full circle to employee job security and confidence. If they feel secure in their job, they won’t mind telling us the things that didn’t go right.”
― Four Seasons: The Story of a Business Philosophy
― Four Seasons: The Story of a Business Philosophy
Abdulla’s 2025 Year in Books
Take a look at Abdulla’s Year in Books, including some fun facts about their reading.
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