Abdulla Saeed

“most of the raves workers give their employers were based on three corporate traits. First, “a powerful visionary leader,” one who “demands but also inspires them to give their best.” Second, “they offer a physical environment that makes work enjoyable.” Third, “they frame their work as part of a deep rewarding purpose that employees find fulfilling.” It also stated that “high morale and outstanding performance emphatically go together.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“All people are equal in our eyes, whether guests or employees.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“In North America, some companies rotated purchasing agents so they didn’t get buddy-buddy with suppliers, for fear of kickbacks. I found company relationships in Japan to be so close that a Japanese manufacturer might have only one supplier for any one part.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy

“I asked John Stauss, “To what do you attribute our success in creating such a competent workforce? Most of your people had never worked in a hotel before, and many others had never worked anywhere.” “I think I can put it in two words,” John replied. “Patience and understanding.”
― Isadore Sharp, Four Seasons: The Story of a Business Philosophy