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If you’ve taken nothing else from the discussion in this chapter, you should at least now know that a strategy of delight doesn’t work—for three reasons: It doesn’t work because delighting customers is rare, and even when delight does
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“Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety.”
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Max’s 2025 Year in Books
Take a look at Max’s Year in Books, including some fun facts about their reading.
1,960 books
|
1,074 friends
618 books
|
82 friends
2 books
|
246 friends
355 books
|
84 friends
174 books
|
46 friends
262 books
|
38 friends
46 books
|
28 friends
22 books
|
26 friends
More friends…
Favorite Genres
Polls voted on by Max
Lists liked by Max