Juli

“Our intelligence, even our genius, is not given to us so we can brag or take credit for it. It is given to us so that we can be of service to others in some meaningful way.”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

“As a team gets bigger, the number of links that need to be managed among members goes up at an accelerating, almost exponential rate.” In his handbook Leading Teams, Hackman reminds us of “Brook’s Law”: the adage that adding staff to speed up a behind-schedule project “has no better chance of working … than would a scheme to produce a baby quickly by assigning nine women to be pregnant for one month each … adding manpower to a late software project makes it later.”
― Stanley McChrystal, Team of Teams: New Rules of Engagement for a Complex World

“But the leader’s access to information is not the problem. We can work harder, but how much can we actually take in? Attention studies have shown that most people can thoughtfully consider only one thing at a time, and that multitasking dramatically degrades our ability to accomplish tasks requiring cognitive concentration. Given these limitations, the idea that a “heroic leader” enabled with an über-network of connectivity can simultaneously control a thousand marionettes on as many stages is unrealistic.”
― Stanley McChrystal, Team of Teams: New Rules of Engagement for a Complex World

“When he shifted the coffee break system from being individual to being team based, interaction rose and AHT dropped, demonstrating a strong link between interaction and productivity. As a result, call center management converted the break structure of all call centers to the same system, and saved $15 million in productivity”
― Stanley McChrystal, Team of Teams: New Rules of Engagement for a Complex World