Walter Oh

“Things are never as bad or as good as they seem.”
― Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose

“Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”
― Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose

“A nation is born stoic, and dies epicurean”
― Will Durant

“When you make something, when you improve something, when you deliver something, when you add some new thing or service to the lives of strangers, making them happier, or healthier, or safer, or better, and when you do it all crisply and efficiently, smartly, the way everything should be done but so seldom is—you’re participating more fully in the whole grand human drama. More than simply alive, you’re helping others to live more fully, and if that’s business, all right, call me a businessman. Maybe it will grow on me. THERE”
― Phil Knight, Shoe Dog