Barry

“Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.         ■”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“A fire broke out backstage in a theatre. The clown came out to warn the public; they thought it was a joke and applauded. He repeated it; the acclaim was even greater. I think that's just how the world will come to an end: to general applause from wits who believe it's a joke.”
― Soren Kierkegaard, Either/Or, Part I

“The beauty of empathy is that it doesn’t demand that you agree with the other person’s ideas”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Research shows that the best way to deal with negativity is to observe it, without reaction and without judgment. Then consciously label each negative feeling and replace it with positive, compassionate, and solution-based thoughts. One”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It