Karl

“We can’t guarantee success [in this war] but we can do something better. We can deserve it.”
― David McCullough, The American Spirit: Who We Are and What We Stand For

“Enterprises are filled with technologists who are trying to bring their companies into the digital age and who are focused on achieving business value with technology. And they’re frustrated trying to do so.”
― Mark Schwartz, War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age

“Saying that “the business is IT’s customer, and the customer is always right” seems like a good idea when there is deep dissatisfaction with IT that stems from a long history of unreliable service. But over the long term, this value trap sets up the IT unit for failure because customers are often wrong (especially about matters in which they are not experts), and calling colleagues “customers” puts a wedge between IT and the rest of the business.9”
― Mark Schwartz, A Seat at the Table and The Art of Business Value: IT Leadership in the Age of Agility