Joanne Graham

“Different people remember things differently, and you'll not get any two people to remember anything the same, whether they were there or not.”
― Neil Gaiman, The Ocean at the End of the Lane

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“When a daughter loses a mother, she learns early that human relationships are temporary, that terminations are beyond her control, and her feelings of basic trust and security are shattered. The result? A sense of inner fragility and overriding vulnerability. She discovers she’s not immune to unfortunate events, and the fear of subsequent similar losses may become a defining characteristic of her personality.”
― Hope Edelman, Motherless Daughters: The Legacy of Loss

“The matter is difficult to put into words. For fear, real fear, such as shakes you to your foundation, such as you feel when you are brought face to face with your mortal end, nestles in your memory like a gangrene: it seeks to rot everything, even the words with which to speak of it. So you must fight hard to express it. You must fight hard to shine the light of words upon it. Because if you don't, if your fear becomes a wordless darkness that you avoid, perhaps even manage to forget, you open yourself to further attacks of fear because you never truly fought the opponent who defeated you.”
― Yann Martel, Life of Pi