Pedro Burgos

“trolls] fully understand the implications of everything they say and do, and that’s what makes them great trolls. They have empathy and can work out the best way to wind people up, but that also means they are fully aware of the harm they cause.”20 What makes a troll successful, in other words, is his or her ability to empathize.”
― Whitney Phillips, This Is Why We Can't Have Nice Things: Mapping the Relationship between Online Trolling and Mainstream Culture