Franco

“This book is an apt response to the wisdom of the great historian Arnold Toynbee, who said that you can pretty well summarize all of history—not only of society, but of institutions and of people—in four words: Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works—it fails; thus, nothing fails like success. The”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High