Ashley

“Great communicators exemplify the power that building relationships, creating respect and achieving results can have.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“She hardly ever began conversations with strangers just to talk. It was not a matter of shyness. For her, a conversation had a straightforward function. How do I get to the pharmacy? or How much does the hotel room cost? Conversation also had a professional function. [...] When she worked as a researcher [...], she had never minded having a long conversation if it was to ferret out facts. On the other hand, she disliked personal discussions, which always led to snooping around in areas she considered private.”
― Stieg Larsson, The Girl Who Played with Fire

“Most of us are so focused on what we are thinking that we miss most of what goes on in our conversations.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results