Heather Wright

“That woman,” he mused. “She’s like a …” He searched his mind for a way of describing their formidable friend. A railway engine? A bolt of lightning? A determined cow? No, that was uncomplimentary, and he did not mean to be disrespectful. A stately hippopotamus, then? No, that was worse. “She is like a matron,” said Mma Ramotswe. “Don’t you think?” “Of course. Yes.” That was it. She was like a matron and she was a matron. And we needed matrons, he thought—we needed them. He had read that hospitals were getting rid of matrons and appointing all sorts of people who were not matrons to run them—people who did not wear matrons’ blue and white uniforms and did not have watches pinned onto their fronts. How would such people know how to run a hospital—or a children’s home, for that matter? Who were these people to imagine that they could do the things that matrons had always done? No wonder hospitals were full of infections and people lying in unmade beds; matrons would never have tolerated that—not for one moment. “So what did Matron say?” he asked.”
― Alexander McCall Smith, The Handsome Man's Deluxe Café