Kelsey

“Seeing modern health care from the other side, I can say that it is clearly not set up for the patient. It is frequently a poor arrangement for doctors as well, but that does not mitigate how little the system accounts for the patient's best interest. Just when you are at your weakest and least able to make all the phone calls, traverse the maze of insurance, and plead for health-care referrals is that one time when you have to — your life may depend on it.”
― Ross Donaldson, The Lassa Ward: One Man's Fight Against One of the World's Deadliest Diseases

“There are more than 9,000 billing codes for individual procedures and units of care. But there is not a single billing code for patient adherence or improvement, or for helping patients stay well.”
― Clayton M. Christensen, The Innovator's Prescription: A Disruptive Solution for Health Care