Glendon McCreary

“Amy Edmondson finds that when psychological safety exists without accountability, people tend to stay within their comfort zone, and when there’s accountability but not safety, people tend to stay silent in an anxiety zone. When we combine the two, we create a learning zone.”
― Adam M. Grant, Think Again: The Power of Knowing What You Don't Know

“I consider us all as one family, all as friends, all as brethren. I consider us all as united in one common destiny, and those efforts which I shall continue to employ will be to keep us together as one family, in concord and harmony; and above all, to avoid that direful day when one part of the Union can speak of the other as an enemy.”
― David Stephen Heidler, Henry Clay: The Essential American

“The skilled negotiators rarely went on offense or defense. Instead, they expressed curiosity with questions like “So you don’t see any merit in this proposal at all?”
― Adam M. Grant, Think Again: The Power of Knowing What You Don't Know

“simply framing a dispute as a debate rather than as a disagreement signals that you’re receptive to considering dissenting opinions and changing your mind, which in turn motivates the other person to share more information with you.”
― Adam M. Grant, Think Again: The Power of Knowing What You Don't Know