Jeff Sackuvich

“If employees are doing something wrong or are making a mistake, I am doubly careful not to hurt their feelings and make them feel small or embarrassed. I just use four simple steps: “First, I talk to them privately. “Second, I praise them for what they are doing well. “Third, I point out the one thing at the moment that they could do better and I help them find the way. “Fourth, I praise them again on their good points.”
― David J. Schwartz, The Magic of Thinking Big

“Take the initiative in building friendships—leaders always do. It’s easy and natural for us to tell ourselves, “Let him make the first move.” “Let them call us.” “Let her speak first.”
― David J. Schwartz, The Magic of Thinking Big

“One of the tragic facts of human relations is the failure of people to realize that what they put out to other people they get right back from them.”
― Les Giblin, Skill With People: Improve Communication, Strengthen Relationships, and Advance Your Career

“To a great extent we control others’ opinions of us. We start off as strangers to everyone and their opinion of us is largely determined by the way we conduct ourselves. Knowing this, it behooves all of us to conduct ourselves in such a manner that the effect on other people will be good.”
― Les Giblin, Skill With People: Improve Communication, Strengthen Relationships, and Advance Your Career