In this case, decisions on customer wait times, call response times, policy exceptions, customer record keeping, and the like could be in debate between operational cost and customer value. It is important for the culture to be aligned with
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Mariah’s 2025 Year in Books
Take a look at Mariah’s Year in Books, including some fun facts about their reading.
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Favorite Genres
Business, Contemporary, Cookbooks, Crime, Ebooks, Fiction, Horror, Memoir, Mystery, Philosophy, Psychology, Self help, Suspense, Spirituality, Thriller, Travel, and Young-adult
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