Cliff Bender

“However, interrupting technology workers is easy, because the consequences are invisible to almost everyone, even though the negative impact to productivity may be far greater than in manufacturing. For instance, an engineer assigned to multiple projects must switch between tasks, incurring all the costs of having to re-establish context, as well as cognitive rules and goals.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations