Matthew Tyndall

“something that we think will help?” It turns out that is exactly what product strategy is all about—figuring out the right product is the innovator’s job, not the customer’s job. The customer only knows what she thinks she wants based on her experience with the current product. The innovator can take into account everything that’s possible, but often must go against what she knows to be true.”
― Ben Horowitz, The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers