Jessica Semler

“In surveys and focus group, customers' number one complaint about Town Square was that they often had trouble finding either the items they were looking for or an employee to direct them.

This was hardly surprising, given how much staffing levels had been reduced in the past several years. (To keep customers from recognizing that the lack of employees on the sales floor was a deliberate choice, corporate constantly posted large banners reading HELP WANTED- the implication being that any lack of staff on hand was a function of the tight labor market and/or a lazy populace's unwillingness to work service jobs.”
― Adelle Waldman, Help Wanted