Claudio Rodrigues

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The Screwtape Let...
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Book cover for The Confidence Game: Why We Fall for It . . . Every Time
Human beings don’t like to exist in a state of uncertainty or ambiguity. When something doesn’t make sense, we want to supply the missing link. When we don’t understand what or why or how something happened, we want to find the explanation. ...more
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“Design should be like telling a story. The design team should start by considering the tasks that the artifact is intended to serve and the people who will use it.”
Don Norman, Things That Make Us Smart: Defending Human Attributes in the Age of the Machine

“When the machine fails, often with no advance warning, people are suddenly thrust into the process, suddenly asked to figure out the current state of the system, what has gone wrong, and what should be done.”
Don Norman, Things That Make Us Smart: Defending Human Attributes in the Age of the Machine

Charles Murray
“But the people who have recently come to dominance and those who will come to dominance in the new century are increasingly aware—or can be made aware—that freedom still works in their own lives and that they effectively exempt themselves from most of the laws that take freedom away from other people.”
Charles Murray, What It Means to Be a Libertarian: A Personal Interpretation

“It is easy to devise numerous possible scenarios of future developments, each one, on the face of it, equally likely.”
Don Norman, Things That Make Us Smart: Defending Human Attributes in the Age of the Machine

“Stories are important cognitive events, for they encapsulate, into one compact package, information, knowledge, context, and emotion.”
Don Norman, Things That Make Us Smart: Defending Human Attributes in the Age of the Machine

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