Sergio Machay

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Gene Kim
“Step 2 is to exploit the constraint,” he continues. “In other words, make sure that the constraint is not allowed to waste any time. Ever. It should never be waiting on any other resource for anything, and it should always be working on the highest priority commitment the IT Operations organization has made to the rest of the enterprise. Always.”
Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

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