Abigail O'Sullivan

“Dad always said there were three types of workers. The ones who stood there saying "Is there anything I can do " and did nothing. Most of our city guests were like that. The ones who said "Tell me what you want done and I'll do it" and did. Most of our workers over the years had been like that. And the ones who didn't say anything but were always a jump or two ahead of you. When you were changing a flat tyre and you took the old one off and turned to pick up the new one they'd already have it in their hands and they'd move in and put it on from your left while you were still turning round to the right.
Dad reckoned one of those was worth two or the second type and five of the first type.”
― John Marsden, While I Live