“Wishing your opponent will finally see the light is a fool’s errand. It will only lead to heartbreak. Counting up the other side’s wrongs is a hobby that can last a lifetime. Obsessing over the next election is a delay tactic. Telling people to reject hate and choose love will not work. Because people swept up in high conflict do not think of themselves as full of hate, even if they are. They think of themselves as right. Hate is an important emotion. But it’s a symptom; conflict is the cause. And high conflict is a system, not a feeling.”
― High Conflict: Why We Get Trapped and How We Get Out
― High Conflict: Why We Get Trapped and How We Get Out
“We consistently overestimate our ability to communicate. We lack empathy for what it is like to be outside our own heads. The listener occupies a different reality, hearing only a series of dull, barren taps, one after the other.”
― High Conflict: Why We Get Trapped and How We Get Out
― High Conflict: Why We Get Trapped and How We Get Out
“The biggest problem in communication,” as the saying goes, “is the illusion that it has taken place.” This illusion comes from two profoundly human mistakes: First, we think we have conveyed our intentions and desires clearly when we haven’t. And second, we don’t really know what our intentions and desires are. In many conflicts, we have only the flimsiest grasp of the understory, both our own understory and the one belonging to the other side.”
― High Conflict: Why We Get Trapped and How We Get Out
― High Conflict: Why We Get Trapped and How We Get Out
Matthew Neumeier’s 2024 Year in Books
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