Erin

“You know best who you really are by watching what you do rather than listening to what you say.”
― Ronald A. Heifetz, The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

“The improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.”
― Ronald Heifetz, The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

“Your silence creates a vacuum for others to fill The key is to stay present and keep listening. The silence of holding steady is different from the silence of holding back.”
― Ronald Heifetz, The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World