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“A pattern of shared basic assumptions learned by a group as it solved its problems of external adaptation and internal integration.”7”
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
“Healthcare culture is a system of shared values and behaviors that focus caregiver activity on improving the patient experience.”
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
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This group (ranked in the TOP 100 most popular groups on Goodreads) is dedicated to the "Vision and Story" project. Additionally, the group THE BOOK ...more
Samantha’s 2025 Year in Books
Take a look at Samantha’s Year in Books, including some fun facts about their reading.
131 books
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29 friends
12,476 books
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320 friends
233 books
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10 friends
281 books
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87 friends
3,670 books
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24 friends
296 books
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18 friends
294 books
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84 friends
276 books
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14 friends
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