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5-Step Process: 1) having clear goals, 2) identifying the problems preventing the goals from being achieved, 3) diagnosing what parts of the machine (i.e., which people or which designs) are not working well, 4) designing changes, and
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This book gave me a lot to think about. It was interesting and insightful. My only complaint is that I don't work for an organization like the one he describes. Of course, I took away what I could use personally so it was still a worthy read.
Michael’s 2025 Year in Books
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