“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
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“Her recipe for the perfect waitress was, “two parts Walter Cronkite to one part Mae West, carefully blended with a cup of Mikhail Baryshnikov and a liberal sprinkling of Mother Teresa.”
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“My appreciation of the power of hospitality and my desire to harness it have been the greatest contributors to whatever success my restaurants and businesses have had. I’ve learned how crucially important it is to put hospitality to work, first for the people who work for me and subsequently for all the other people and stakeholders who are in any way affected by our business—in descending order, our guests, community, suppliers, and investors. I call this way of setting priorities “enlightened hospitality.” It stands some more traditional business approaches on their head, but it’s the foundation of every business decision and every success we’ve had.”
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Deborah’s 2025 Year in Books
Take a look at Deborah’s Year in Books, including some fun facts about their reading.
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