Eric Wood

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“For example, having been in the rare position of working in the fields of both healing and management, I could not help but notice that the batting average in the war on cancer and the batting average in the struggle to heal chronically troubled institutions are remarkably similar, with cancer perhaps a little ahead. I have been struck by how families, corporations, and other kinds of institutions are constantly trying to cure their own chronic ills through amputations, “strong medicine,” transfusions, and other forms of surgery only to find that, even when successful for the moment, the excised tumor returns several years later in “cells” that never knew the “cells” that left. “New blood” rarely thwarts malignant processes, anywhere. Indeed, with both cancer and institutions, malignant cells that appear to be dead can often revive if they receive new nourishment. Or, to put the problem another way, when we say something has gone into remission, where do we think it has gone?”
Edwin H. Friedman, A Failure of Nerve: Leadership in the Age of the Quick Fix

“My thesis here is that the climate of contemporary America has become so chronically anxious that our society has gone into an emotional regression that is toxic to well-defined leadership. This regression, despite the plethora of self-help literature and the many well-intentioned human rights movements, is characterized principally by a devaluing and denigration of the well-differentiated self. It has lowered people’s pain thresholds, with the result that comfort is valued over the rewards of facing challenge, symptoms come in fads, and cures go in and out of style like clothing fashions. Perhaps most important, however, is this: in contrast to the Renaissance spirit of adventure that was excited by encounter with novelty, American civilization’s emotional regression has perverted the élan of risk-taking discovery and pioneering that originally led to the foundations of our nation. As a result, its fundamental character has instead been shaped into an illusive and often compulsive search for safety and certainty. This is occurring equally in parenting, medicine, and management. The anxiety is so deep within the emotional processes of our nation that it is almost as though a neurosis has become nationalized.”
Edwin H. Friedman, A Failure of Nerve: Leadership in the Age of the Quick Fix

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