Bethany

“I’m sorry,” Stella said. For what exactly, she didn’t know. Sorry for coming over, for ruining the card game, for being exactly who Eunice Woods accused her of being. She didn’t defend Loretta, not even to silly Cath Johansen. She conscripted her own daughter to lie, afraid her husband would find out she socialized with the woman. Loretta gave her a strange smile. “You think I want your guilt?” she said. “Your guilt can’t do nothin for me, honey. You want to go feel good about feelin bad, you can go on and do it right across the street.”
― Brit Bennett, The Vanishing Half

“To change the culture leaders must make it clear that if a team member does make a medication error, it’s a process problem, not a people problem. Our job as managers and leaders is to redesign the process that delivered the defect. The culture changes when the leaders focus on the process and quit blaming the people.”
― Jon Miller, Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

“It is our choices, Harry, that show what we truly are, far more than our abilities.”
― J.K. Rowling, Harry Potter and the Chamber of Secrets