Margie Warrell > Quotes > Quote > Kiraly liked it

“Communication is defined not by what is being said but by what is being heard. For this reason, it is vital that you gain a good appreciation of how other people will listen—interpret, process, and assign meaning— to what you have to say before you can influence them effectively.”
― Margie Warrell, Find Your Courage!: Unleash Your Full Potential and Live the Life You Really Want