Stephen M.R. Covey > Quotes > Quote > Victoria liked it

“A person has integrity when there is no gap between intent and behavior…when he or she is whole, seamless, the same—inside and out. I call this “congruence.” And it is congruence—not compliance—that will ultimately create credibility and trust.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything