Status Updates From The Lean Startup

"This, validated learning is backed up by empirical data collected from real customers."

I repeat, I yell: he's not wrong! This is important!

But it's just analysis of user research and testing. (Maybe these weren't as widely known when initially published?)

"...which of our efforts are value-creating and which are wasteful?"

This actually resonates with me. I struggle to see which concerns are worth digging into and others that aren't even worth my time indulging.

"If we tried to explain why they should behave the way we predicted, they'd just shake their heads at us, bewildered."

This! It's exactly what Nelson Norman warned about when designing a product. "We must accept human behavior the way it is, not the way we wish it to be."

"See, we thought we should get a gold star for listening to our customers."

LOLLLL as if that isn't the bare minimum