Status Updates From Impromptu: Amplifying Our H...

Here’s my problem when it comes to AI…when people start to personify it. On p. 176 Hoffman concludes the chapter with this sort of dialogue. AI governance must be at the forefront when developing these tools.

Just mentioned an AI tool that helps with battling the “phone tree” when calling customer service. From my extensive experience with calling customer service, the less AI, the better. I want to talk to a human because no robot is going to be able to understand my issues I’m calling about. Good try, Cresta.