Status Updates From Never Split the Difference:...

label the other persons fears to diffuse their power.
perform an acusation audit in advance prepares you to head off negative dynamics before they take root. list the worst thing the other party can say about you and you formulate your responses about the situation.
remember u are dealing with soene who wants to be appreciated and understood. use labels to reinforce this idea - these r key things to remmeber

imagine yourself in your counterparts situation. empathy doesnt demand that u agree with the other person, but you acknowledge/convey that you are listening to them.
the reasons y a counterpart will not make an agreement with u are more powerful thatn why they will make one with you. label the barriers to make negotation easier
pause. after you label a barrior let it sink in. the other person will label the silence

20% - by labeling (saying vocally what your opponent is thinking) you make it easier for them to trust you. this is because the brain reacts to labeling emotions with rational thinking, and does not react with emotions as much

label by saying it seems like, it spunds like, it looks like. if they dont like just say "thats not what i said it was, thats what it seems like"

19% - use empathy, which is understanding the other persons feelings and vocalizing it to succeed. By doing so, you can identify their desires/concers, and address them to ensure they are met