Status Updates From Going Social: Excite Custom...
Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media by
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Sonia
is on page 125 of 296
This is the cost of doing business in a world where social media is becoming ever more prevalent. To deal with negative customer feedback, you need a policy for making people happy when they are unhappy and for moving the conversation to a less public channel.
— Nov 06, 2018 09:51AM
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Sonia
is on page 92 of 296
You have to start thinking of communications on Twitter and other platforms as being part of the overall customer service experience. You’re not just selling your product; you’re selling the combined perceived value of your product and your service.
— Nov 04, 2018 09:02PM
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