Status Updates From Supercommunicators: How to ...

"We become more susceptible to emotional contagion, and more emotionally contagious ourselves, when we share something that feels raw, something that another person might judge. We might not care about their judgement, we might forget it as soon as we hear it, but the act of exposing ourselves to someone's scrutiny engenders a sense of intimacy."

"Rather, maybe the best you can do is ask questions. Ask about people's lives, about what they're feeling, about their hopes and fears, and then listen for their struggles, disappointments, joys, and ambitions."