Status Updates From Het beslissende moment

“Milgram could look at the list of all those whose hands it went through to get there and establish how closely connected someone chosen at random from one part of the country was to another person in another part of the country. Milgram found that most of the letters reached the stockbroker in five or six steps. This experiment is where we get the concept of six degrees of separation.”

“When there was just one person next door, listening, that person rushed to the student’s aid 85 percent of the time. But when subjects thought that there were four others also overhearing the seizure, they came to the student’s aid only 31 percent of the time. When people are in a group, in other words, responsibility for acting is diffused. They assume that someone else will make the call

Fascinating book , it really tells us that small minute triggers can lead to massive changes, the question really is, then, how do we identify and manipulate those triggers.

We tend to spend a lot of time thinking about how to make messages more contagious—how to reach as many people as possible with our products or ideas. But the hard part of communication is often figuring out how to make sure a message doesn’t go in one ear and out the other. Stickiness means that a message makes an impact

Economists often talk about the 80/20 Principle, which is the idea that in any situation roughly 80 percent of the “work” will be done by 20 percent of the participants. In most societies, 20 percent of criminals commit 80 percent of crimes.

Yawning is a surprisingly powerful act. Just because you read the word “yawning” in the previous two sentences—and the two additional “yawns” in this sentence—a good number of you will probably yawn within the next few minutes.