Status Updates From Conversations For Action an...

Ch 12: Listening - explores listening as the attuning to style, context, and situational activity which expand possibilities for action. Listening becomes collaborative in the new shared space. Listening is about building rapport.

Ch 11: Recurrent Domains of Human Concerns - explores the inevitable scenarios in which all actions and offers take place, such as the body, aesthetics, society, family, work, education, finance, politics, dignity (self).

Ch 10: Understanding Concerns Behind Requests - requests evidence concerns, which in turn give purpose to requests and form the context of actions.

Ch 9: Building and Leading Teams - leaders who are granted authority must coordinate with their teams to fulfill the mission of their company/project, agreeing on criteria for success and shared standards of operation.

Ch 8: Trust - moods and expectations of competency affect commitments between customer and teams. Often, these are completely unexamined, but should be.