Status Updates From Chief Customer Officer 2.0:...
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by
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Affad Shaikh
is 78% done
read through chapters 6 & 7 - UPS, SAP, American Cancer Society, Irvine Company, car test drive experience not owned by OEM: kill stupid rules movement, CX Room; comp 4 & 5;
— Sep 08, 2025 12:49PM
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