Status Updates From Tactics: A Game Plan for Di...

…Finally, I use questions to make a point by leading the conversation in a specific direction.”

“There are three basic ways to use Columbo. Each is launched by a different kind of question. These three steps compose the game plan I use to tame the most belligerent critic. Sometimes I simply want to gather information. Other times, I ask a question to reverse the burden of proof-to encourage the other person to give the reasons for his views…