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What's the Secret?: To Providing a World-Class Customer Experience by
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Nathan
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"World-class service organizations have an incredible training program for all new and existing employees...
"Customer loyalty is won or lost at the front lines of each individual location, however, what determines the consistency of delivering the experience is the quality of the systems and training that are supported by a company's corporate resources."
— May 12, 2020 07:22AM
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"Customer loyalty is won or lost at the front lines of each individual location, however, what determines the consistency of delivering the experience is the quality of the systems and training that are supported by a company's corporate resources."
