Status Updates From Conflict Management in Heal...

CLARC Skills: Confront, Listen, Acknowledge, Respond, Commit

“APPLYING the CLARC SKILLS
Knowing the CLARC skills is one thing; using them on a daily basis and when you are in a conflict is another. ”

Excerpt From
Conflict Management in Healthcare
Garry McDaniel
https://books.apple.com/us/book/confl...
This material may be protected by copyright.

“Communication is the glue that holds organizations and individuals together….. Experts in the field of communication observe that effective communication is the result of a common understanding between the communicator and the receiver.”

“[CONFLICT, CONCERNS, GOALS, ACTION (CCGA) PROCESS] it is important to follow the CCGA process…. being heard is a critical need everyone shares in a conversation.”

Excerpt From
Conflict Management in Healthcare
Garry McDaniel

“important to connect the goals of the individuals to the higher-level goals of the organization and the standards for guiding behavior and conduct. ”

Excerpt From
Conflict Management in Healthcare
Garry McDaniel
https://books.apple.com/us/book/confl...
This material may be protected by copyright.

“[Maslow] self-actualization, which is when people feel they are doing what they are best suited for, fulfilling life goals, and realizing their potential”

Excerpt From
Conflict Management in Healthcare
Garry McDaniel
https://books.apple.com/us/book/confl...
This material may be protected by copyright.

“….. standards provide all group members with a clear idea of what “success” looks like and define how the members will operate and support each other to achieve success.”

“…they must not only work through these disputes quickly, but in ways that achieve a positive solution AND build positive levels of trust and respect. In a world where patient care, product quality, and service delivery are vital, organizations that can productively manage day-to-day conflict will come out on top.” Conflict Management in Healthcare by Garry McDaniel

“ganizations need standards that provide practical guidance for behavior and conduct. Values and ethical standards provide us with the rules and principles that allow us to build trust, work effectively with each other, and align our efforts for success. But having written organizational values, codes of conduct, and ethical standards and living them in act and deed every day are two different things.”

“In addition, for the first time in history, in the new industrial work setting, with the right experience or education, individuals could rise through the ranks and take on management and leadership roles. In these organizations, there was still a very strong and clearly defined hierarchy, but “followers” were given more autonomy in how to accomplish directives from management.” pg. 35

“THE CONFLICT-MEDIATION SYSTEM
Culture eats strategy for breakfast.
—Peter Drucker”

Excerpt From
Conflict Management in Healthcare
Garry McDaniel
https://books.apple.com/us/book/confl...
This material may be protected by copyright.