Kevin Taylor > Recent Status Updates

"There are an infinite number of Ways for an entrepreneur to Impact someone's life. When you give someone an incomparable moment or a chance at a dream, then what you're doing bordera on art." -Tom Breitling, founder of travelscape.com and owner of The Golden Nugget

One of my best sales associates asked me for a raise. He does a tremendous job, but he always interrupts when I am speaking… When I sat down to tell him that he deserved the raise because he had exceeded his goals, he interrupted me and said that he was disappointed that I couldn't give him a raise, but he understood. If he had just let me finish, I think he would have liked my outcome a lot more than his.

Texting should be your last alternative when communicating with the customer unless that is how they like to communicate. Keep track and document all of the texts sent back-and-forth. Take the customer's lead when texting but realize that it does not ever take the place of a real conversation.

Email is one of the largest causes of communication breakdowns. It is fast, easy, and gets our message out there, but it does not take into account the emotions that can be read in the message.

In turn, when a person interrupts, they have the ability to halt opportunities and the chance to build relationships. There's nothing worse than trying to say something and someone else either finishes your sentence or interrupt you with something they think is more important.

When we ask people what behavior drives him crazy, interrupting is one of the most common answers. Interrupting can hold all communication. It makes other people think that you do not care about what they're saying.

This in the next page have a great list of ways you can look and act in a very professional manner so people perceive you in the best possible light.

"Perceptions affect the outcome of our communication. The way we walk, the way we hold ourselves, what we dress, how we carry a briefcase, the look of the briefcase, or smile (or lack of one) — the list could go on. The impression we make on other people often determines how well they communicate with us."

Emotional themes Speak to the heart of her lower the bar on fear Apologize sincerely promptly Consider storytelling a basic skills for success Beware the backstory Personalize with the photo Engage multiple Senses

"They understand that giving based solely on emotion is ineffective and will not always lead to wise decision making. But they definitely understand that appeals based only on logic do not persuaded. Their goal has become to touch the heart of informed donors."

"Charities, particularly, depend on an emotional appeal – particularly stories – to move donors to action. In fact, researchers… have done studies that suggest appealing to donors with logic and statistics actually reduces their charitable giving."

"Cost-cutting situations also commonly called for emotional peels to change behavior… Metaphors, analogies, straightforward freezing, examples – all of these are part of speaking to the heart is a leader Politicians understand the power of an emotional appeal to move the nation."

"Even in large corporations that focus on very logical approaches to strategy, culture, and analysis of data, change happens because the leaders find a way to help people see problems or solutions in ways that influence their emotions, not just their reasoning."

"Set goals for your interactions with others. Before going into any interaction, plan out how you will behave to meet your own A-game goal. "

"We have a choice during those times to be kind to others and to not react negatively. During any meeting or seminar in which we discussed reacting versus staying calm and being kind to people around us, the common thread is that those who are moody and reactive are perceived as less professional. No one wants to work with people who react with things go wrong. "

I like that the book focuses on a framework, a unified view of the business, rather than a piecemeal approach to putting in solutions

… Management is flexible and alert to the ever changing shifts in emphasis needed to keep the balance between systems and processes on the one hand, and vision, entrepreneurial zeal and risk-taking on the other, the organization can remain in predictable success

… Returning to predictable success means, above all else, redirecting the focus of employees ownership and self accountability back to the attainment of real, measurable, operational results…

In Predictable success, employees take responsibility for outcomes. In treadmill, they take responsibility for actions. In Predictable success, employees hold themselves accountable for results; in treadmill, for compliance.

For the purposes of this discussion, by "coaching "we need assisting someone with the development of functional skills, and with "mentoring "we are referring to the development of the individual as a person. Your organization may have these definitions reversed– It doesn't really matter, so long as we effectively distinguish between the two.

…challenging employees to refocus on real results… This is also one of the ways someone in Technician mode can access their inner Entrepreneur.

The Performance Assessment improvements sound a lot like what EMyth recommends in Employee Development Meetings.

Relating to position agreements: The most effective way to do this is not by grabbing off-the-shelf template or simple job description, but by involving the actual people who are most dependent on the effective functioning of the position - the positions internal and external customers, if you will.

Relating to organization church: in all this, there is one touchtone concept that will guide the process greatly: separate the positions from the people, and concentrate on the positions.

Management's challenge is to build a new, systematic process for making decisions - not a process that is staid, rigid and bureaucratic, but one that embraces the vision, enthusiasm, creativity, risk-taking and entrepreneurial seal that has propelled the organization's growth.

… The key systems and processes that management must implement are those that will provide a new structure for making and implementing decisions - a decision-making structure that is capable of mastering the new complexities of the organization.

Delegation may take more time in the beginning, and many who feel they are now pushed to the limit simply won't take this time to explain, to train, to commit… But they end up leading harassed lives, putting in 14 hour days, neglecting their family and their health, and undermining the vitality of their entire organization.

Deletion makes the difference between the independent producer the interdependent manager or leader. Properly done, delegation enables one to accomplish much more work in the same amount of time but multiplying one's strengths through other and by relieving oneeself of "monkeys."

Deletion makes the difference between the independent producer the interdependent manager or leader. Properly done, delegation enables one to accomplish much more work in the same amount of time but multiplying one's strengths through other and by relieving oneeself of "monkeys."