Read 7/33 essays - Reading Malcolm Gladwell "Clicks and Morters" is like reading ancient history. MG delights in the benefits of e-commerce (barcodes, internet web stores, tracking packages) but still wants to highlight that 'people' are still necessary for business. Poor MG he did not see AI chat customer service, robotics in warehouses and...drones ...coming! Fun to look back to 1999, ancient history!
— Jan 01, 2026 02:06AM
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