Anne Lawrence’s Reviews > Be Our Guest: Perfecting the Art of Customer Service > Status Update
Anne Lawrence
is on page 155 of 224
Love the book. Much better than the overview I was given in a training. The book provides a great look at Disney Institute and Quality Service Standards. Read the book. Don't go with just listening to someone else talk about the concepts.
— Jul 19, 2016 05:54PM
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Anne Lawrence
is finished
Love the book. Much better than the overview I was given in a training. The book provides a great look at Disney Institute and Quality Service Standards. Read the book. Don't go with just listening to someone else talk about the concepts.
— Jul 20, 2016 07:40PM
