Daniel Weimar’s Reviews > Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect > Status Update

Manage 95 percent of your business down to the penny. Spend the last 5 percent “foolishly” - (ex. fancy spoons for the museum gelato cart).

If you take care of your managers and give them what they need to be successful, you put them in a better position to take care of their teams

Just because a few clients love an employee doesn’t mean they should be allowed to erode the foundation of everything you’re trying to build

Let your energy impact the people you’re talking to, not the other way around

It’s easier to learn the right way to do things at the high end than it is to break bad habits. You can always take it down a notch later, but it’s harder to go the other way

Hire great people, treat them well, invest deeply into their personal and professional development, and they will take great care of your clients

Map days with precision, organizing priorities, and setting nonnegotiables

Intentionalities isn’t a luxury or business philosophy, it’s a requirement

Whatever you do for a living, you can chose to be in the hospitality business