Hailstorm’s Reviews > The Design of Everyday Things > Status Update

“Engineers are trained to think logically. As a result, they come to believe that all people must think this way, and they design their machines accordingly. When people have trouble, the engineers are upset, but often for the wrong reason… The problem with the designs of most engineers is that they are too logical. We have to accept human behavior the way it is, not the way we would wish it to be” (6)