serena.’s Reviews > Enshittification: Why Everything Suddenly Got Worse and What to Do About It > Status Update

"when the tech giants insist that the final word on how you use the products and services they make should come from them, not you, they set the scene for a situation in which you don’t use those products and services because you like them, but rather because you can’t bear the cost of leaving."

"enshittification is when you combine the banality of evil with an internet-connected device and a federal law that criminalizes doing anything with that device that the manufacturer dislikes."

"once a company is too big to fail, it becomes too big to jail, and then it becomes too big to care."