Zoë’s Reviews > Psychological Safety > Status Update

"Our default mental model is that the work is like work in a factory—the results are all but guaranteed if we follow the right process."

This is a wild claim to me, and helps me appreciate yet another way that education is so different from business. I'm glad I work in a field where the outcome of my effort, good or bad, is immediately apparent, where it's easy to see what I'm working for and why it matters.